TERMS OF SERVICE

Effective Date: April 22, 2026

Welcome to ZENTIARA. These Terms of Service govern your access to and use of our website, products, services, and any purchases made through our online store. By visiting our website, browsing our products, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not access our website or use our services.

About ZENTIARA

ZENTIARA is an online fashion and activewear store offering yoga wear and related apparel products, including yoga tops, yoga bottoms, yoga outerwear, yoga suits, and other lifestyle items.

Throughout these Terms, the words “we,” “us,” and “our” refer to ZENTIARA. The words “you,” “your,” and “customer” refer to any visitor, user, or purchaser who accesses our website or uses our services.

Eligibility

By using our website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have received permission from a parent or legal guardian to use our services.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our website in any way that may damage, disable, overload, or impair the website or interfere with any other user’s experience.

Use of Our Website

You may use our website for personal, non-commercial shopping and browsing purposes. You agree not to misuse our website, including but not limited to:

Using the website for fraudulent, unlawful, or harmful activities
Attempting to gain unauthorized access to our systems or customer information
Copying, reproducing, or reselling our website content without permission
Uploading or transmitting viruses, malware, or harmful code
Using automated tools, bots, scrapers, or similar technologies without our written consent
Interfering with website security, performance, or functionality

We reserve the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms or engaged in harmful activity.

Product Information

We do our best to display product information as accurately as possible, including product descriptions, colors, materials, sizing, images, availability, and prices.

However, we cannot guarantee that all information on our website is completely accurate, current, or free from errors at all times. Product colors may appear slightly different depending on your device screen, lighting, display settings, or photography conditions.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

Orders

When you place an order on our website, you are making an offer to purchase the selected products under these Terms. After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been accepted or shipped.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized activity
Payment issues
Shipping restrictions
Duplicate or unusually large orders
Violation of these Terms

If your order is canceled after payment has been made, we will arrange a refund to your original payment method where applicable.

Pricing and Availability

All prices are shown on our website and may be subject to change without notice. Prices do not always include taxes, duties, customs fees, or other charges unless clearly stated at checkout.

Product availability may change at any time. We cannot guarantee that a product will remain available after it is added to your cart. Items in your cart are not reserved until the order is completed and payment is successfully processed.

Payments

We currently accept PayPal and credit/debit card payments through secure third-party payment processors. Available payment methods may vary depending on your location and checkout options.

By providing payment information, you confirm that you are authorized to use the selected payment method and that all payment details are accurate and complete.

All payments must be successfully completed before an order can be processed. If payment is declined, incomplete, or flagged for review, your order may be delayed or canceled.

ZENTIARA does not store your full credit card information on our website. Payment details are handled securely by our payment service providers.

Shipping and Delivery

We ship to the United States and selected European countries. Shipping fees, delivery estimates, and available shipping options will be shown at checkout.

Estimated delivery times are provided for reference only and are not guaranteed. Delivery may be affected by factors beyond our control, including customs processing, carrier delays, holidays, extreme weather, peak shopping seasons such as Black Friday and Christmas, logistics disruptions, or incorrect shipping information.

Please make sure your shipping address is accurate and complete before placing your order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided by the customer.

Customs, Duties, and Taxes

For orders shipped outside the country of origin, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. ZENTIARA is not responsible for delays caused by customs inspections, local import procedures, or unpaid customs charges.

Returns and Exchanges

We want you to feel happy with your purchase. Returns and exchanges may be accepted in accordance with our Return & Exchanges Policy.

To be eligible for a return or exchange, items generally must be unworn, unwashed, unused, in original condition, and returned with original tags and packaging where possible.

Some items may not be eligible for return, including worn or washed items, items with stains or odors, final sale items, gift cards, promotional items, or items that are not in returnable condition.

Please review our Return & Exchanges Policy for full details before starting a return request.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at zentiaramall@outlook.com.

We will do our best to help before your order is processed or shipped. However, once an order has been prepared, shipped, or handed over to the carrier, we may not be able to cancel or modify it.

Account Information

You may be able to create an account on our website. You are responsible for keeping your account login details confidential and for all activity that occurs under your account.

Please make sure the information you provide is accurate, current, and complete. We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or harmful activities.

Promotions, Discounts, and Offers

From time to time, we may offer promotions, discount codes, free shipping offers, or other special deals. These offers may be subject to additional terms, expiration dates, product exclusions, minimum order values, or regional restrictions.

Promotions cannot usually be applied retroactively to previous purchases unless clearly stated. We reserve the right to modify, suspend, or cancel promotions at any time.

If we believe a promotion is being misused, we may cancel related orders or restrict use of the offer.

Intellectual Property

All content on our website, including logos, brand names, images, graphics, product photos, text, designs, icons, website layout, and other materials, is owned by or licensed to ZENTIARA and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use our content for commercial purposes without our prior written permission.

Using our website does not give you ownership of any intellectual property rights related to our brand, website, products, or content.

User Content

If you submit reviews, comments, photos, feedback, or other content to us or through our website, you agree that the content is accurate, lawful, and does not violate the rights of any third party.

By submitting content, you grant ZENTIARA a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, publish, and share that content for business, marketing, customer service, or website purposes.

We reserve the right to remove or edit user content that we consider inappropriate, misleading, offensive, unlawful, or inconsistent with our brand values.

Privacy

Your privacy matters to us. Any personal information you provide through our website will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that we may collect and process certain personal information to provide our services, process orders, communicate with you, prevent fraud, and improve your shopping experience.

Third-Party Services and Links

Our website may include links to third-party websites, payment processors, shipping carriers, apps, or services. These third-party services are not owned or controlled by ZENTIARA.

We are not responsible for the content, policies, security, availability, or practices of any third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

Website Availability

We aim to keep our website available and working smoothly, but we cannot guarantee that it will always be uninterrupted, secure, or error-free.

We may update, maintain, suspend, or discontinue any part of the website at any time without notice. We are not liable for any loss or inconvenience caused by website downtime, technical issues, or temporary service interruptions.

Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as is” basis, unless otherwise stated.

We do our best to provide high-quality products and a smooth shopping experience, but we do not guarantee that:

The website will always be available or error-free
Product descriptions or images will be completely free of minor differences
Delivery estimates will always be met
The website will be free from viruses or harmful components
Every product will meet every individual expectation

Nothing in these Terms affects any legal rights you may have under applicable consumer protection laws.

Limitation of Liability

To the fullest extent permitted by law, ZENTIARA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This may include, but is not limited to, loss of data, loss of profits, business interruption, delivery delays, website errors, unauthorized account access, or reliance on website information.

Our total liability for any claim related to an order will not exceed the amount you paid for the product giving rise to the claim, unless applicable law requires otherwise.

Consumer Rights

Nothing in these Terms is intended to limit or exclude rights that cannot be limited or excluded under applicable consumer protection laws.

Customers in the European Union, United Kingdom, and United States may have specific legal rights related to online purchases, defective products, refunds, returns, privacy, and dispute resolution. These Terms should be interpreted in a way that respects those mandatory rights.

Indemnification

You agree to indemnify and hold harmless ZENTIARA, its team members, service providers, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms, infringement of third-party rights, or unlawful activity.

Changes to These Terms

We may update or modify these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted means you accept the updated Terms. We encourage you to review this page regularly.

Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, engaged in fraudulent activity, or caused harm to our website, customers, or business.

Termination does not affect any rights or obligations that arose before the termination date, including payment obligations, refund processing, or order-related responsibilities.

Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, depending on your country or region of residence and the laws relevant to the transaction.

Where required by law, you may also have the right to bring claims in your local courts or through applicable consumer protection channels.

Contact Us

If you have any questions about these Terms of Service, your order, or our website policies, please contact us at:

zentiaramall@outlook.com

We will do our best to respond as soon as possible and help make your ZENTIARA shopping experience smooth, friendly, and secure.