PRIVACY POLICY

Effective Date: April 25, 2026

At ZENTIARA, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse our products, place an order, create an account, subscribe to our emails, contact us, or interact with our online services.

This Privacy Policy applies to visitors and customers in the United States, Europe, and other regions where our website may be accessed. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

Who We Are

ZENTIARA is an online yoga wear and activewear store offering products such as yoga tops, yoga bottoms, yoga outerwear, yoga suits, and related lifestyle apparel.

In this Privacy Policy, “ZENTIARA,” “we,” “us,” and “our” refer to ZENTIARA. “You,” “your,” “customer,” or “user” refers to anyone who visits our website, purchases products, subscribes to marketing communications, or uses our services.

Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from third-party service providers.

The types of information we may collect include:

Name
Email address
Shipping address
Billing address
Phone number
Order details
Payment confirmation information
Account login information, if you create an account
Customer service messages
Return and exchange requests
Product reviews or feedback
Marketing preferences
Device information
Browser type
IP address
Approximate location
Website usage data
Cookie and tracking data

We do not intentionally collect more personal information than is necessary for the purposes described in this Privacy Policy.

Payment Information

We accept payments through PayPal and credit or debit cards.

Your payment information is processed securely by trusted third-party payment providers. ZENTIARA does not store your full credit card number, CVV, or complete payment account details on our website.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

How We Use Your Information

We use your personal information to operate our website, process orders, provide customer support, improve our services, and communicate with you.

We may use your information for the following purposes:

To process and fulfill your orders
To confirm payments
To arrange shipping and delivery
To provide order updates and tracking information
To respond to your questions or customer service requests
To process returns, exchanges, and refunds
To create and manage your account
To improve our website, products, and customer experience
To personalize your shopping experience
To send marketing emails, if you have subscribed or where legally permitted
To show relevant advertising
To analyze website traffic and performance
To prevent fraud, unauthorized transactions, or misuse of our website
To comply with legal obligations
To protect our rights, property, customers, and business

We will not use your personal information for purposes that are incompatible with this Privacy Policy unless we obtain your consent or are legally permitted to do so.

Email Marketing

If you subscribe to our newsletter or marketing communications, we may send you emails about new arrivals, promotions, product recommendations, brand updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you unsubscribe from marketing emails, we may still send you necessary transactional messages, such as order confirmations, shipping updates, return updates, or customer service replies.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to improve website functionality, understand visitor behavior, personalize content, and support advertising.

Cookies may help us:

Keep items in your shopping cart
Remember your preferences
Understand how visitors use our website
Improve website speed and performance
Measure marketing campaign results
Show more relevant ads
Prevent fraud and improve security

Some cookies are necessary for the website to work properly. Others may be used for analytics, personalization, or advertising, depending on your consent choices and applicable law.

Types of Cookies We May Use

Essential Cookies

These cookies are necessary for basic website functions, such as secure checkout, shopping cart features, account login, fraud prevention, and page navigation.

Analytics Cookies

These cookies help us understand how visitors interact with our website, which pages are visited, how long visitors stay, and how we can improve the shopping experience.

Advertising Cookies

These cookies may be used to deliver more relevant ads, measure ad performance, limit repeated ads, and understand the effectiveness of our marketing campaigns.

Preference Cookies

These cookies help remember choices you make, such as language, region, or display preferences.

Advertising and Remarketing

We may work with advertising partners, such as Google, Microsoft, Meta, or other advertising platforms, to show ads that may be relevant to your interests.

These partners may use cookies, pixels, or similar technologies to collect information about your visits to our website and other websites. This may include information such as pages viewed, products clicked, approximate location, browser type, device type, and interaction with ads.

We may use this information to:

Show relevant advertisements
Measure ad performance
Understand customer interests
Improve marketing campaigns
Avoid showing the same ad too often
Create audience segments where permitted by law

Where required by law, we will request your consent before using non-essential advertising cookies or similar tracking technologies.

You can manage advertising preferences through your browser settings, cookie settings, or tools provided by advertising platforms.

Google and Microsoft Advertising

Our website may use advertising and analytics tools provided by Google, Microsoft, or similar platforms.

These services may use cookies and similar technologies to help measure website activity, understand conversions, and deliver relevant advertising. Google describes user controls for advertising cookies and personalized ads, and Microsoft requires advertisers to comply with applicable privacy laws and provide appropriate privacy disclosures and opt-out mechanisms. (谷歌政策)

You may be able to manage or opt out of certain personalized advertising through your browser, device settings, or the privacy tools offered by those platforms.

How You Can Manage Cookies

You can control or delete cookies through your browser settings.

Most browsers allow you to:

Block cookies
Delete existing cookies
Receive alerts before cookies are stored
Disable third-party cookies
Manage site-specific cookie preferences

Please note that disabling certain cookies may affect website functionality. For example, you may not be able to add products to your cart, complete checkout, or use some account features properly.

Do Not Track Signals

Some browsers offer a “Do Not Track” signal. Because there is not yet a consistent industry standard for responding to these signals, our website may not respond to all Do Not Track requests.

However, you can still manage cookies, advertising preferences, and tracking choices through your browser settings and available privacy tools.

Legal Bases for Processing Personal Data

For users in the European Economic Area, United Kingdom, or Switzerland, we process personal data under one or more of the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Protection of our rights and security

Examples include processing your order, delivering products, responding to customer service requests, preventing fraud, improving our website, and sending marketing communications where permitted.

Where we rely on consent, you may withdraw your consent at any time.

How We Share Your Information

We do not sell your personal contact information.

We may share personal information with trusted third parties only when necessary to operate our business, provide services, fulfill orders, or comply with legal obligations.

We may share information with:

Payment processors
Shipping carriers
Order fulfillment partners
Customer service providers
Email marketing platforms
Analytics providers
Advertising partners
Fraud prevention and security providers
IT and website hosting providers
Professional advisors, such as legal or accounting service providers
Government authorities, if required by law

These service providers are only allowed to use your information as necessary to provide services to us or as otherwise permitted by law.

International Data Transfers

Because we serve customers in the United States and Europe, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy laws. This may include using contractual safeguards or working with service providers that maintain appropriate data protection measures.

Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain order records for customer service, accounting, tax, legal, fraud prevention, and business record purposes.

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.

Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure payment processing, encryption where appropriate, access controls, monitoring, and working with trusted service providers.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. We encourage you to protect your account login information and contact us immediately if you believe your account or personal information has been compromised.

Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict or object to certain processing
The right to withdraw consent
The right to data portability
The right to opt out of certain marketing communications
The right to opt out of certain targeted advertising or sharing where applicable
The right to lodge a complaint with a data protection authority

We will respond to valid privacy requests in accordance with applicable law.

Privacy Rights for European Users

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including GDPR or similar local laws.

You may request access, correction, deletion, restriction, portability, or objection to processing of your personal data. You may also withdraw consent where processing is based on consent.

You may contact us at zentiaramall@outlook.com to exercise your rights.

You may also have the right to contact your local data protection authority if you believe your rights have not been respected.

Privacy Rights for California and United States Users

Depending on your state of residence, including California, you may have specific privacy rights under applicable state privacy laws such as the CCPA/CPRA or similar laws.

These rights may include:

The right to know what personal information we collect
The right to know how we use and share personal information
The right to request deletion of personal information
The right to correct inaccurate personal information
The right to opt out of certain sharing or targeted advertising
The right to limit the use of sensitive personal information, where applicable
The right not to be discriminated against for exercising privacy rights

ZENTIARA does not sell your personal contact information. If our use of advertising cookies or similar technologies is considered “sharing” or “targeted advertising” under applicable law, you may have the right to opt out through cookie settings, browser controls, or by contacting us.

Children’s Privacy

Our website and products are intended for general adult customers and are not directed to children under the age of 13 in the United States or under the applicable minimum age in other regions.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required.

Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

User-Generated Content

If you submit product reviews, photos, comments, or other content to our website or social media channels, that content may be visible to other users depending on where it is posted.

Please avoid sharing sensitive personal information in public reviews or comments.

Account Information

If you create an account, you are responsible for keeping your login information secure. Please do not share your password with others.

If you believe your account has been accessed without permission, please contact us as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, advertising practices, or privacy standards.

When we update this Privacy Policy, we will revise the effective date at the top of the page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

We encourage you to review this page regularly.

Contact Us

If you have any questions about this Privacy Policy, your personal information, cookies, advertising choices, or privacy rights, please contact us at:

zentiaramall@outlook.com

We will do our best to respond to your request in a timely, respectful, and helpful manner.