SHIPPING & RETURNING

At ZENTIARA, we are happy to deliver our yoga wear to customers across the United States and Europe. We do our best to make shipping clear, affordable, and reliable, so you can enjoy a smooth shopping experience from checkout to delivery.

Shipping Destinations

We currently ship to the United States and selected European countries.

Available shipping options and estimated delivery times will be shown at checkout based on your shipping address.

Free Shipping

We offer free shipping on orders over $59 USD.

Once your order total reaches $59 USD or more, the free shipping option will be available at checkout.

Shipping Fees

For orders under $59 USD, the following standard shipping fees apply:

United States: $9.99 USD per order
Europe: $7.99 USD per order

Shipping fees are calculated per order and will be displayed clearly before you complete your purchase.

Estimated Delivery Time

Our standard estimated delivery times are:

Europe: 8–12 business days
United States: 12–16 business days

Please note that delivery times are estimates and may vary depending on your location, local courier service, customs processing, and other factors beyond our control.

Order Processing Time

After your order is placed, we will begin processing it as soon as possible.

Order processing usually takes a few business days before your package is shipped. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.

Possible Shipping Delays

While we always aim to deliver your order within the estimated timeframe, delays may occasionally happen.

Shipping may take longer during:

Public holidays
Extreme weather conditions
Black Friday, Cyber Monday, Christmas, and other peak shopping seasons
Customs checks or local import processing
Carrier delays or temporary logistics disruptions
High order volume periods

During these times, delivery may require extra business days. We truly appreciate your patience and understanding.

Tracking Your Order

Once your order ships, you will receive a tracking number by email if tracking is available for your shipment.

Please allow some time for the tracking information to update after your package has been dispatched.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or additional local fees may apply depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

Customs processing may also affect the final delivery time.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

ZENTIARA is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address after placing an order, please contact us as soon as possible. We will do our best to help before the order is shipped.

Lost or Delayed Packages

If your package appears to be delayed or missing, please contact our customer care team. We will help you check the tracking status and work with the shipping carrier when possible.

Please note that once a package has been marked as delivered by the carrier, we may not be able to issue a refund or replacement for lost or stolen packages. We recommend checking with your local carrier, neighbors, front desk, or mailbox area first.

Contact Us

If you have any questions about shipping, delivery time, or your order status, please contact our customer care team.

We are always happy to help and will do our best to make your ZENTIARA shopping experience smooth, friendly, and worry-free.